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Channel: Comments on: Verizon Wireless Plans Then Rescinds $2 Fee for Paying Your Bill
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By: Tom Dziubek

“Mail a paper check as if you’re still living in the twentieth century.” Believe it or not, many people still use paper checks to conduct regular transactions and especially when the person you’re...

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By: Tony

While I agree this fee is ridiculous, the amount of attention and outrage over what will be, at most, a $24 hike for under half of the consumers for one particular company, is completely...

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By: David

“It’s another case of payment type discrimination; it costs more to process credit and debit card transactions, and Verizon Wireless is passing that cost along to certain customers.” I don’t agree with...

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By: Jason

The uproar does seem a little dramatic. There’s a legitimate cost to processing credit card fees, and that eats into every vendor’s bottom line. The NY Times explains it well … “Those one-time payments...

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By: Flexo

This is no different than any other retailer. Do you pay a different price at Best Buy if you choose to use a credit card instead of cash? Does your local barber charge more for a hair cut if he has to...

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By: Ginger @ Girls Just Wanna Have Funds

I agree that this can get overblown but then Verizon should just build this cost into the rates they already charge. This fee is ridiculous on it’s face. Especially at a time when things like this are...

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By: Ginger @ Girls Just Wanna Have Funds

Well said!

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By: Flexo

Yes, many people still use paper checks, and this will only slowly go away, but that doesn’t change the fact that it’s twentieth-century technology. New technology exists to eliminate the need not only...

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By: Ceecee

As long as there is a way to avoid it, I can tolerate it. Some people just won’t give it the attention to avoid the fee. It’s like people who don’t use coupons—–they think it is too time consuming so...

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By: tigernicole86

I’m still surprised that Verizon hasn’t learned from other companies mistakes on fees. I know it’s a small fee but they’re not doing anything that they weren’t before. So I’ll be asking for a paper...

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By: Tony

Changing from your cell phone isn’t like changing your bank–it’s a lot more expensive and difficult. Just to cancel a contract, switch carriers (and possibly phones) and keep your number would cost...

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By: Jason

Many gas stations charge different prices for cash and credit. Some gas stations are cash-only, and they’re able to keep their costs lower because of it. Many retailers will not accept credit card...

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By: Rick

Wouldn’t it cost Verizon more to process a paper check than a debit card? Some other companies I have dealt with offered a $5 incentive to switch to a bill pay service. Seems like offering an incentive...

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By: Tony

Then you’re giving Verizon an interest-free loan of the amount on your gift card and running the risk that you’ll lose the gift cards. I think they would take this in a heartbeat.

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By: shellye

If Verizon really wanted to make more money without a PR problem, they should start charging a fee for a paper statement. Most likely there would be many customers who would pay the fee for some months...

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By: SteveDH

One thing we might be overlooking is with the airline’s baggage fees the accounting rules are different then with fares. They don’t have to add them in as revenue (earnings) so it’s kinda like free...

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By: jim

Theres several ways to avoid this fee. Seems like a lot of drama and outrage over an easily avoided $2 fee from one vendor.

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By: Tom Dziubek

Yeah, but if one vendor does it successfully then others may follow suit. Look at airline baggage fees, for example. As a society, we’ve become so used to these “free” conveniences that we become...

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By: krantcents

I think Verizon is trying to change people’s behavior. This will cause more people to switch to one of the free services. Perhaps it is a subtle way of reducing bank fees or traffic on verizon’s service?

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By: Ike

What concerns me about these fees is that most consumers don’t consider them when determining which company to patronize. In a sense, it allows companies to falsely advertise the price of their...

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By: Daniel

Wow, that didn’t take long, they just announced that they’re reversing the fee change. I actually like the way they spin it: “we listen to our customers.” In a week, we’ll have forgotten all about it...

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By: wylerassociate

it’s just ridiculous that companies like verizon & bank of america make these fee decisions, are “stunned” by the backlash then drop the idea.

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By: Tom Dziubek

Well, it all looks like a moot point now. Verizon backed down.

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By: Flexo

Thanks, Daniel. That was quick. Almost *too* quick. But good for those customers affected.

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By: skylog

indeed. that said, it was good to have the debate. as a verizon customer, i am glad to now not have to pay the fee, as i am a one-time online payment guy. i like to have control in these type of...

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By: qixx

The real problem with fees like this is that if the outrage is not swift and severe then all the other cell phone companies will follow suit. I’m glad this went away quickly. It will hopefully stop...

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By: Chris

Yes it does indeed cost a company money to process a credit card transaction. However, that is part of being a business and choosing to accept credit card payments. Verizon is a multi-billion dollar...

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